Refund policy
Return & Refund Policy
Easy returns within 30 days after delivery.
At ANTKING, we want every customer to feel confident when shopping with us. We accept returns within 30 days after delivery for both defective and non-defective products.
Return Eligibility
To be eligible for a return, items must be new, unused, unworn, with tags attached, and in their original packaging. Proof of purchase is required.
Returns must be requested within 30 days after the order is delivered.
How to Start a Return
To start a return, please contact us at:
Please include your order number and the reason for your return request.
Returns must be approved by our customer support team before being sent back. Items returned without prior authorization may not be accepted.
After your return request is approved, we will provide return instructions by email. All returns must be sent back by mail.
Return Shipping Cost
For non-defective returns, customers are responsible for return shipping costs.
If your item arrives damaged, defective, misprinted, or incorrect, we will cover the cost of the replacement or provide an appropriate refund.
There is no restocking fee.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery and include:
- Your order number
- A description of the issue
- Clear photos showing the problem
We will review your request and provide an appropriate resolution, such as a replacement or refund.
Personalized & Custom Products
Many ANTKING products are made-to-order and personalized. Personalized items may still be eligible for return within 30 days after delivery if they are new, unused, unworn, and in their original condition.
However, we may not be able to accept returns for personalized products that have been used, worn, damaged by the customer, or returned without approval.
If a personalized item arrives damaged, defective, misprinted, or incorrect, we will gladly provide a replacement or refund.
Exchanges
We accept exchanges within 30 days after delivery.
To request an exchange, please contact us at: support@antking.store.
Exchange requests must be approved by our customer support team before items are sent back.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, refunds will be processed to the original payment method within 3 business days.
Please note that your bank or payment provider may require additional time to post the refund.
European Union 14-Day Cooling-Off Period
For orders delivered to countries within the European Union, customers may have the right to cancel or return their order within 14 days of delivery under applicable consumer protection laws.
This right may not apply to personalized or custom-made products where exemptions are permitted by law.
Contact Information
ANTKING Customer Support
Email: support@antking.store
Website: https://antking.store